Cancellation & Refund Policy

• Free cancellation or rescheduling is available up to 24 hours prior to your DayPass Experience, based on the local time of the partner hotel or resort.

• Rescheduling is subject to availability and the same price as the original booking, and can be managed directly through your DayPass account via self-service.

• If you cancel within the allowed window, refunds are processed within 10 business days to the original payment method.

• Cancellations or changes made less than 24 hours before the scheduled experience (local time), or after check-in, are not eligible for refund.

• For assistance, please contact concierge@daypass-app.com or reach us via live chat on our website, including your booking reference.