• What's the DayPass™ App?

It's your luxury and lifestyle companion platform, websites and mobile applications to reserve the best of these experiences - available on iOS and Android.

• I haven’t received my Reservation confirmation!

First and foremost, please double check your Spam/Junk folder, sometimes it lands there.

Your confirmation & reference is also in your Profile > My Passes.

Email a Concierge > for assistance.

• Cancel my Reservation?

By default, your Reservation is cancellable or can be rescheduled for free up to 24 hours prior to the starting time.

If your Experience is cancellable and refundable, simply navigate to your Passes section in your profile and push the Cancel button. Your Cancellation is then immediate and definitive, your Refund credit is automatically initiated towards the same method of payment and effective within 5 to 10 banking days.

*In the event of a no-show or late cancellation you will be charged the remaining Balance.

• Reschedule my Reservation

If your reservation can be rescheduled, subject to availability and similar pricing, you will be able to set a new date directly from your reservations, you can also email us here > or reply to your confirmation email for a Concierge to assist.

• Account Access, sign up, log in

Placing a reservation automatically creates your user account, linked to your email address. A temporary password is sent to your inbox, we recommend to change it right away.

If you haven’t received a password yet, you can generate a new one >

Your account lets you manage your contact details, see your current reservations and reserve even faster without the need to complete detail forms & payment method again.

• The Venue has declined my reservation

This shouldn’t happen at all and we take this matter very seriously. Please Contact us > here or even simpler reply to your confirmation, as soon as possible, we know how to handle these frictions…

• How does the magic happen?

We let you reserve at welcoming properties delivering stellar service, fine cuisine and superb experience.

Open the app, browse around you or at destination, tap to reserve and get your instant booking confirmation!

• How late can I book an experience?

You can book for Today, Tomorrow, and up to available dates in advance.

For a reservation on the same day, please plan accordingly to closing hours.

• How are Prices, Service Fees determined?

The rates are fixed by our location partners, depending on the property itself, evolution of demand, seasonal and other parameters. The DayPass™ Platform may charge you a convenience service fees - these fees are mostly there to cover payment processing, technology, services and customer support costs.

• Can I find a Hotel Pool near me?

With the App, you can search for hotel pools around you.

Open the App, click on the Target/Location in search, allow the “App would like to use your current location” option to trigger a geo-located search of available Hotel Pools.

• What are the "Suggestion" listings?

While our core service is to bring you Instant booking options,  we also curates some nice options we found along our research. Think of them as suggestions that we share with you. For these locations, we provide rates, conditions, and direct phone number - so you can enquire directly. If you visit one of these "Suggestion" locations, let them know about what we do ;)

• What is the Cancellation - Refund policy?

Reservations are cancellable, refundable, 24 hours prior to your date, or according to the Property policy as shown on listings and booking pages - please respect these policies as our partners block available spots for you, they make special efforts to offer this new service, so please plan accordingly.

On one to one basis and for specific reasons, we could consider a discretionary refund or cancellation claim - usually it's more of a re-schedule, ultimately the Hotel or Property would decide.

Contact us to chat how we can help >

For our detailed Terms of Use >

• I only see a couple of locations available?

Indeed, we hand pick our partners and aim for quality over quantity.

These top locations > would love to welcome you to experience a beautiful day with them, nothing less. If you think we missed that special place, please tell us where to look >

Also, we add locations and partners every other day, so make sure to come back or follow us on Instagram >, we should be able to be near you soon.

• What's not included?

You book access to facilities and amenities without overnight hotel rooms, membership, or spa treatments attached, otherwise explicitly described in the listings. When visiting all inclusive resorts, you usually get food, drinks packages and activities included. In doubt, please double check the description or ping our Concierge Live Chat > 

• How does the App work for booking leisure and recreation?

An online booking platform that allows you to easily browse and book various leisure and recreation experiences. You can search for pool, beach clubs, all-inclusive resorts, and more, depending on your desired destination. Simply select your preferred date, choose the experience you want, make the booking, and you'll receive confirmation and instructions for accessing the facilities on the specified day.

• What types of experiences can I book through the App?

We offer a wide range of experiences, including access to luxury hotel pools, beach clubs, spas, fitness centers, water parks, and other recreational facilities. You can choose from family-friendly options, adult-only experiences, and all-inclusive resorts, depending on your preferences.

• How do I find and book pools?

To find and book pools, simply enter your desired location or select a specific destination from the available options. Browse through the listed venues, view their details, including amenities and inclusions, and choose the one that suits you best. Click on "Book Now," select your preferred date, and follow the prompts to complete the booking process.

• Can I book beach clubs and resorts through the App?

Absolutely! The App lets you to book to beach clubs and resorts, providing you with access to their exclusive amenities, including beachfront access, pool areas, sun loungers, and sometimes food and beverage credits. Explore the options available in your desired destination and book your preferred beach club or resort experience.

• Are there any all-inclusive options available?

Yes, the platform offers all-inclusive options in select destinations. These experiences typically include access to the resort's pool, beach areas, and dining facilities. With an all-inclusive experience, you can enjoy a full day of relaxation, delicious meals, and refreshing beverages within the resort's premises.

• What amenities and facilities are typically included?

The amenities and facilities included in can vary depending on the specific experience and location. However, common inclusions are access to pools, loungers, beach areas, fitness centers, spa facilities, and sometimes food and beverage credits. Each listing provides detailed information about the included amenities and facilities, allowing you to choose an experience that suits your preferences.

• How long can I access the facilities booked through the DayPass™ App?

The duration of access with a reservation can vary depending on the specific experience and location. Typically, they provide access for the duration of the operating hours of the facility, which can range from a few hours to the entire day. The specific access duration will be mentioned in the details on the website and in your confirmation.

• Is the DayPass™ App available in multiple destinations or limited to specific locations?

Currently available in multiple destinations worldwide. You can find options in popular locations such as Punta Cana, Cancun, Los Cabos, Playa del Carmen, Cozumel, Marrakech, Tenerife, Ibiza, Marbella, Bali, Dubai, Phuket, and many more. Whether you're looking for a tropical paradise or an urban retreat, the App offers a wide range of destinations to choose from.

• Can I book for specific dates and times?

Yes, you can book experiences for specific dates and times. When selecting your desired experience, you'll be prompted to choose the date and sometimes the time slot that works best for you. Simply follow the booking process and select the available options that suit your schedule.

• Are there any age restrictions or requirements for booking?

Age restrictions or requirements can vary depending on the facilities and experiences, but generally speaking you should be of adult age to book, 18 years old or more depending on the local laws.

Some experiences may have age restrictions due to safety or legal considerations, while others may be suitable for all ages.

The listing will typically provide information regarding any age restrictions or requirements. It's essential to review the details before making a booking, especially for family-friendly or adult-only experiences.

• How can we ensure a seamless check-in process?

To ensure a seamless check-in process, it is recommended to carefully review the instructions provided in your confirmation email or on the Website. This may include presenting your digital or printed booking confirmation, providing identification if required, and following any specific check-in procedures mentioned by the experience provider. Following the provided instructions will help ensure a smooth check-in process for your experience.

• Are there any additional fees or charges when booking?

The majority of prices listed are inclusive of the fees and charges associated with the experience. However, there may be certain experiences or additional services that have optional add-ons or extra charges. It's important to review the details and pricing information before completing the booking to understand any additional fees or charges that may apply.

• What is the customer support process if I have issues or questions about a Booking?

If you have any issues or questions about your booking, you can reach out to the customer support team for assistance. Contact information for customer support should be provided on the website or in your confirmation email.

At your service!

• Can I delete my account and data?

  Please login to your account, navigate to Profile, Click on Delete Account and follow the instructions.

• Can I contact you?

Yes, please do >, we would love to hear about your needs, your experiences and how we can improve. In fact, without you and your feedback, we could not bring you this service, so thanks a thousand times for choosing us.

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