Faq

What's a Day Pass exactly?

A Day Pass is a day time visitor experience in sport, leisure and recreation at your property (hotel, resort, health club & spa) without a room or  treatment attached. Think a ticket for a specific date, within a time slot and for a fixed rate, giving access to the amenities and services you decide to include.

What does DayPass ?

We operate a mobile application letting you sell and take reservations for pool, gym, beach club & spa experiences, offered to upper class travellers and locals.

How does it work?

Commercially: similar to an Ota, free listing, commission based.

Technically: 

  • Powered by an Extranet technology with inventory, rate, open - close, black out, options...on the back office.
  • Booking Engine on the front office.
  • Our members can reserve a pool, gym, beach club, spa...experiences at your property in 2 taps, for today, tomorrow or up to 15 days.
  • Your team receives reservation and guest details + net payment.

What is the Cancellation Policy?

Please note that all day passes are not refundable, nor cancellable, meaning no "No Shows" for your property.

Who is behind DayPass ?

An international, multicultural, multilingual remote team of people passionate by travel, luxury experiences and the healthy lifestyle.

You can learn more about the team here.

We are an independent company, with advisors within the Hospitality & Tech industries.

What's next ?

We'll contact you to check if our services could answer your needs and if your offer would be a good fit for our members.

We would discuss details and have to set up a contract for your day pass listing. It could be live within hours.

I have more questions

Please hit reply from the email we just sent you.

We'll try to answer to it asap.


Concerns

How do you promote the App?

We leverage a community of influencers around the world.

I don't want to overload my property?

And neither do we. Our mission is to help you fill idle and underused amenities. We encourage you to serve your in-house guests in preference, yet, at lower occupancy, you property should be comfortable welcoming external guests. With our solutions, you can reduce inventory, close reservations, stop sales, on the go and in real time.

Why is my property already listed "for information"?

Our Concierge teams curate available day pass offers and list them to guide our members all over the world. It is a good start that you found your property, that means we have identified it as potentially fitting our members' taste. We hope you'll be interested by automating your day pass reservations.

I only see a couple of locations available?

Indeed, we hand pick partners and aim for quality over quantity. Our members favour 4 to 5* properties, from premium and luxury full service properties, to upscale health clubs & prestigious Spas.

Our Amenities are reserved to Guests & Members!

DayPass is not for every property and not for everywhere.

It's been forever this way and we totally understand it.

Yet, think about it, your guests or members are not staying at hotels all the time, how could they experience the same level of services if not staying with you or at a sister property?

They could be visiting family, owning a flat or a country house, staying at a friend's place, limited to a certain category of accommodation while traveling for business etc... while in your area.

What about Security, Integrity, and Privacy issues?

Our members abide to respect your internal regulations and are usually well aware of hotel etiquette and proper behavior.

They must show up with their ID and reservation confirmation. We expect our guests to be treated as yours, no more, no less.

What are DayPass references?

We are grateful to serve W Hotels, St. Regis, Hilton, Club Med, Le Méridien, Barriere Group, Marriot, Dorchester Collection, Sheraton, Wyndham properties, and independent  hotels...

_____

Until next time,